FAQ

How can I contact Custom Engraving?

You can email us at woodwork.and.engraving@gmail.com we will be happy to help you with whatever you need!

Do you ship worldwide?

No, only Europe

Where do you ship from?

We ship from Ireland

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All of the items are personalised and handcrafted and it takes time to make them. The time depends on the project difficulty and the volume of orders. After purchase, we will contact you to discuss all the details and tell you the estimated delivery time. 

How long will it take to receive my order?

 

Between 1-2 weeks.

 

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

 

 

What if the item(s) I received are defective/incorrect/damaged?

 

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.